Account admins can create directories and contacts for the entire organization, whereas the app profile admin can do so only for their specific app profile. They can perform these actions only in the web app, allowing them to store and access contacts for reference.
While creating directories, admins can provide access to any employee or group in the organization. Once created, employees or admins with the directory visibility permissions can view them in both the mobile and web apps.
Navigate to More at the bottom right of the screen and select Directory.
View the directories created in the web app.
Note: Employees cannot view directories if you do not give visibility permissions.
Click a directory to view the contacts saved in it.
You can star the contacts to search for them easily.
Click the Star 
Icon beside a contact to star it.
Click the Star 
Icon at the top to search for the starred contacts.
Click the Search 
Icon at the top to search contacts by name.